Frequently Asked Questions
Terms of Trade
General terms & condition: To make shopping at Altenagala Atelier as pleasant experience, below is information on terms and condition of trade, shipment, returns, exchange conditions, payments options. All prices are in euros inclusive VAT and excluding shipping costs.
Payment options: We accept all major credit card payments, direct debit, processed by EMS, our trusted secure payment merchant. Processed orders are reserved for maximum 7days pending payment confirmation. If the payment is not received within this time, the reservation expires and the article goes back on sale.
Exchange & Returns: Your style & satisfaction is important to us, so we offer (local orders) money back guarantee, and (international orders). You can choose a different model or you get a voucher. All vouchers are valid for one years. The voucher is worth the purchase price minus delivery fees. You can also use this voucher in our shop in Maastricht.
Exchanges and returns policy and terms: There can only be exchanged once.
Article must be returned to original condition, not worn.
Article must have all original tags and price tags.
Article must be returned within 5 working days after you received it.
Articles on sale, seasonal clearance can not be exchanged.