General terms & condition: To make shopping at Altenagala atelier as pleasant experience, please view below information on our terms and condition of trade & service, shipment, returns, exchange conditions, payments options. All prices are in euros inclusive VAT and excluding shipping costs. Payment options: We accept PayPal & all major credit card payments, direct debit, processed by EMS, our trusted secure payment merchant. Processed orders are reserved for maximum 7days pending payment confirmation. If the payment is not received within this time, the reservation expires and the article goes back on sale. Exchange & Returns: Your style & satisfaction is important to us, so we offer money back guarantee on most of our products, however this policy does not include underwears, due to health & safety reasons, products on sales & discounts, we also can not offer exchange or money back guarantee on bespoke garments. We offer exchange voucher which can be use on the site or in the shop. All vouchers are valid for one years. The voucher is worth the purchase price minus delivery fees..
Read here our terms for exchanges, returns & money back policy: There can only be exchanged once.
Article must be returned to original condition, not worn.
Article must have all original tags and price tags.
Article must be returned within 5 working days after you received it.
Articles on sales, discounts, custom made & underwears can not be exchanged.
Any further questions, use our interactive contact formula, our help desk will aspire to provide you with detail response