Terms of Service Altenagala atelier
Shopping on our website is safe, secured & fast, with world wide delivery options, we ship with renowned couriers, view our shipment options. Shipping : Shipment is with Post NL and DHL. Within the Netherlands, fees are: € 7,25 for package up to 10 kg. EU region delivery fee is : €11,97 for package up to 2 kg. Countries outside Europe cost: €18,62 for parcels up to 2 kg. Small packages and envelopes can be sent within 2 working days after payment confirmation, we are however not liable for delayed, lost or damaged items shipped by our couriers. If you want to receive the garment immediately, you can always contact us for next day delivery( at own cost). Out of stock orders, will be refunded or choose a replacement product or a voucher to the value of your order. Products are shipped at owner risk. Altenagala is not liable for lost or damaged packages by our couriers (packages are traceable by a code). Upon request, the order can be sent insured or by recorded delivery. This costs are own cost. Registered package fee: € 7,00. Package insurance fee: € 3.00. Payment options: We accept all major credit cards, debit cards. Processed orders are reserved for maximum 7days pending payment confirmation. If the payment is not received within this time, the reservation expires and the article goes back on sale. Exchange & Returns: Your style & satisfaction is important to us, so we offer (local orders) money back guarantee, and (international orders) .You can choose a different model or you get a voucher. All vouchers are valid for one years. The voucher is worth the purchase price minus delivery fees. You can also use this voucher in our shop in Maastricht.
Exchanges and returns policy and terms: There can only be exchanged once.
Article must be returned to original condition, not worn.
Article must have all original tags and price tags.
Article must be returned within 5 working days after you received it.
Articles with discounts, seasonal bargains & sales categories can not be exchanged or refunded.
All articles are thoroughly checked before shipping, any further questions, use our online form or,call us Tuesday to Saturday from 11:00am to 5:00pm on +31630067181