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Terms of Service

Terms of service

General terms & condition: To make shopping at Altenagala as pleasant experience, below is information on terms and condition of trade, shipment, returns, exchange conditions, payments options. All prices are in euros inclusive VAT and excluding shipping costs. Shipping : Shipment is with Post NL and DHL. Within the Netherlands, fees are: € 6.95 for package up to 5 kg. EU region delivery fee is : €11,97 for package up to 2 kg. Countries outside Europe cost: €18,62 for parcels up to 2 kg. Small packages and envelopes can be sent within 2 working days after payment confirmation, we are however not liable for delayed, lost or damaged items shipped by our couriers. If you want to receive the garment immediately, you can always contact us for next day delivery( at own cost). Out of stock orders, will be refunded or choose a replacement product or a voucher to the value of your order. Products are shipped at owner risk. Altenagala is not liable for lost or damaged packages by our couriers (packages are traceable by a code). Upon request, the order can be sent insured or by recorded delivery. This costs are own cost. Registered package fee: € 7,00. Package insurance fee: € 3.00. Payment options: We accept all major credit card payments, direct debit, in addition to paypal. Rabobank Netherlands is our trusted secure payment merchant. Processed orders are reserved for maximum 7days pending payment confirmation. If the payment is not received within this time, the reservation expires and the article goes back on sale. Exchange & Returns: Your style & satisfaction is important to us, so we offer (local orders) money back guarantee, and (international orders) .You can choose a different model or you get a voucher. All vouchers are valid for one years. The voucher is worth the purchase price minus delivery fees. You can also use this voucher in our shop in Maastricht. Exchanges and returns policy and terms:
• There can only be exchanged once.
• Article must be returned to original condition, not worn.
• Article must have all original tags and price tags.
• Article must be returned within 5 working days after you received it.
• Items which where for sale can not be exchanged.
• The article is roughly checked before shipping.
For any further questions, browse online, call us Tuesday to Saturday from 11:00am to 5:00pm on +31630067181, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.